PRIVACY POLICY – ARCANE WARRIOR SA (PTY) LTD

Effective Date: 1 January 2026
Website: arcanewarrior.co.za

1. INTRODUCTION

Arcane Warrior SA (Pty) Ltd (“Arcane Warrior”, “we”, “us”, or “our”), registration number 2025/894802/07, is committed to protecting your privacy and ensuring that your personal information is processed lawfully and transparently in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA).

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or engage with our business.

2. RESPONSIBLE PARTY

Company Name: Arcane Warrior SA (Pty) Ltd
Registration Number: 2025/894802/07

Contact Email: support@arcanewarrior.co.za

3. PERSONAL INFORMATION WE COLLECT

We may collect and process the following categories of personal information:

3.1 Customer & Website Users

• Full name and surname

• Email address and phone number

• Delivery and billing addresses

• IP address and browser/device information

• Website interaction data (via cookies and tracking tools)

3.2 Dealers / Resellers / Installers

• Company name and registration details

• Contact persons and contact details

• Business location and operational details

• Financial and transactional information

• Product fitment and vehicle-related data

3.3 Vehicle Data

• Vehicle make, model, and specifications

• Fitment requirements and product compatibility data

4. HOW WE COLLECT INFORMATION

We collect information through:

• Website forms (contact, quote, dealer onboarding)

• Direct communication (email, phone, WhatsApp)

• Dealer engagement and onboarding processes

• Website analytics tools and tracking technologies

• Cookies and similar technologies

5. PURPOSE OF PROCESSING

Your personal information is processed for the following purposes:

• Providing and delivering products and services

• Processing orders and managing logistics

• Responding to enquiries and customer support

• Dealer onboarding and relationship management

• Product compatibility and fitment support

• Internal analytics and business optimisation

• Marketing communications (subject to consent)

6. LAWFUL BASIS FOR PROCESSING

We process personal information where:

• You have given consent

• Processing is necessary to perform a contract

• Processing complies with a legal obligation

• Processing is in our legitimate business interests

7. COOKIES, ANALYTICS & TRACKING

We use cookies and third-party tracking technologies, including but not limited to:

• Google Analytics

• Meta (Facebook/Instagram) tracking pixels

• Website performance and analytics tools

These technologies are used to:

• Understand user behaviour

• Improve website functionality

• Optimise marketing campaigns

By using our website, you consent to the use of cookies. You may disable cookies via your browser settings.

8. SHARING OF PERSONAL INFORMATION

We may share your personal information with:

• Courier and logistics providers

• Payment processors and financial service providers

• IT service providers, hosting platforms, and CRM systems

• Approved dealers, installers, and partners (where relevant)

• Regulatory authorities where required by law

All third parties are required to process personal information in accordance with POPIA.

9. CROSS-BORDER DATA TRANSFERS

Due to the use of global platforms (including cloud hosting, analytics, and CRM systems), your personal information may be transferred outside South Africa.

We ensure that:

• Recipients are subject to adequate data protection laws, or

• Appropriate contractual safeguards are in place

10. DATA RETENTION

We retain personal information only for as long as necessary to:

• Fulfil the purpose for which it was collected

• Comply with legal, tax, and regulatory requirements

• Support legitimate business operations

11. DATA SUBJECT RIGHTS

In terms of POPIA, you have the right to:

• Access your personal information

• Request correction or updating of your information

• Request deletion or destruction of your data

• Object to processing

• Withdraw consent at any time

• Lodge a complaint with the Information Regulator

12. SECURITY MEASURES

We implement appropriate technical and organisational measures to protect personal information against:

• Unauthorised access

• Loss or damage

• Misuse or unlawful processing

13. DATA BREACHES

In the event of a data breach, we will notify affected individuals and the Information Regulator in accordance with POPIA requirements.

14. INFORMATION OFFICER

Email: support@arcanewarrior.co.za

The Information Officer is responsible for ensuring compliance with POPIA.

15. COMPLAINTS

If you believe your personal information has been processed unlawfully, you may contact:

The Information Regulator (South Africa)
Website: https://www.justice.gov.za/inforeg/

16. CHANGES TO THIS POLICY

We reserve the right to update this Privacy Policy at any time. Updated versions will be published on this page.

17. ACCEPTANCE

By using this website, you acknowledge that you have read and agree to this Privacy Policy.